取消而不收取罰款：
* 瓦爾帕萊索的酒店：提前 10 天抵達，免費，但以下情況除外：
- Ayca la Flora：抵達前 18 天
- Casa Higueras：抵達前 17 天
- 比尼亞德爾馬酒店：抵達前 5 天
* 陸地服務：抵達前 9 天。
* 對於特殊日期，我們將在確認時通知您。
* 您必須在上述截止日期（工作日）之前收到通知，以避免支付延遲取消費。
To cancel without penalty fee:
* Hotels in Valparaíso: 10 days prior arrival, no charge, except:
- Ayca la Flora: 18 days prior arrival
- Casa Higueras: 17 days prior arrival
- Hoteles Viña del Mar:  5 days prior arrival
* Land services: 9 days prior arrival.
* For special dates, you will be informed at the time of confirmation.
* You must be informed before the deadline indicated above (working days) in order to avoid the late cancellation fee.
* 本產品費用爲打包價格，平臺在接到訂單後，已向供應商預訂全部產品、項目或服務，如您無法參加其中部分項目、行程或已含的各項服務，則視爲自動放棄，不退還任何費用。

* 本產品採用散客拼團模式，由地接社提供接待服務。爲方便出團操作，地接社可能在途中將遊客從原車換到另一輛車並指派不同導遊和司機提供服務，但服務內容與標準與合同相符。

• 聖誕節和新年期間（12 月 24、25、31 日和 1 月 1 日），陸路服務需加收 50% 的附加費。
• 假期和長週末（復活節、國慶節、聖誕節、新年前夜或其他）期間的價格需確認。
• 行程可能會根據航班時刻表、氣候條件或爲了提供更好的服務而更改。
• 博物館週一閉館。
• 我們僅充當產品延伸服務公司的中介。我們不對火車、公共汽車、輪船或任何交通服務以及乘客使用的酒店承擔任何責任；我們也不爲任何行爲、錯誤或遺漏，或由與供應商相關的車輛或人員造成的任何損害負責。如有額外費用，將由乘客承擔。
• 我們遵守智利標準 (NCh3067:2013) 中的規定，防止任何形式的人類剝削，尤其是性剝削，尤其是當這種剝削可能影響兒童時。因此，我們不與提供上述產品的公司合作，如果在旅行期間發生任何此類情況，我們要求您通知我們。
• 我們致力於國家旅遊業的正確發展和所有居民的福祉，此外，我們是一家對社會負責的公司，我們確保我們的運營對我們運營所在地區的文化和環境產生積極影響。我們在運營過程中保護員工、供應商和乘客的健康和安全。
• 我們的可持續發展政策基於四大基本支柱，這些支柱使我們能夠創建直接惠及我們的土地、野生動物和當地社區的旅行計劃和體驗，同時提高人們對我們國家當地文化、動植物的認識。
• 我們通過做出有助於保護自然以及我們國家和國際遺產的決策來促進環境保護；此外，我們通過犯罪預防模式和道德準則優先考慮我們的供應商並向他們提供可持續政策，我們促進合作者的專業成長，不分性別、宗教、種族或政治意識形態，並在服務、質量、護理和維護自然環境方面提供長期培訓，我們支持當地社區保護他們的傳統和文化特徵，例如在聖佩德羅德阿塔卡馬，我們支持各種土著人民提供的服務。

• During Christmas and New Year (Dec 24, 25, 31 and Jan 01), land services have a 50% surcharge.
• Rates are subject to confirmation during holidays and long weekends (Easter, National Holidays, Christmas and New Year’s Eve or others).
• Itinerary could be changed according to flight schedules, climate conditions, or in order to provide a better service.
• Museums are closed on Mondays.
• We act only as intermediaries of the companies whose products extend the services. We do not assume any responsibility for train, bus, ship or any transportation service, and the hotels used by passengers; We are also not responsible for any act, mistake or omission, or for any damages caused by vehicles or people related to the suppliers. Additional expenses, if any, will be on passenger account.
• We adhere to what is established in the Chilean Standard (NCh3067:2013), regarding the prevention of human beings exploitation, in any form, especially sexual, and in particular when it may affect children. Therefore, we do not work with companies that offer products related to the above, and we ask you inform us if any of this happens during the trip.
• We are committed to the correct tourism development of the country and the well-being of all its inhabitants, in addition, we are a socially responsible company and we make sure that our operations have a positive impact on the culture and environment of the areas in which we operate. we operate, protecting the health and safety of our staff, suppliers and passengers.
• Our sustainability policy is based on four fundamental pillars that allow us to create travel programs and experiences that directly benefit our land, wildlife and local communities, in addition to raising awareness of the local culture, flora and fauna of our country.
• We promote the preservation of the environment by making decisions that contribute to the conservation of nature and our national and international heritage; in addition, we prioritize and give visibility to our suppliers with sustainable policies through our Crime Prevention Model and Our Code of Ethics We promote the professional growth of our collaborators without distinction of gender, religion, ethnicity or political ideology, and with permanent training in issues of service, quality, care and maintenance of our natural environment and we support local communities to preserve their traditions and cultural identity, as is the case of San Pedro de Atacama, where we favor the services offered by the various indigenous peoples.