取消而不收取罰款：
* 酒店：抵達前 9 天免費，但以下情況除外：
- Iorana：淡季需提前 32 天抵達，旺季需提前確認
- Altiplanico Rapa Nui：提前 32 天抵達，免費
* 陸地服務：抵達前 9 天。
* 對於特殊日期，我們將在確認時通知您。
* 您必須在上述截止日期（工作日）之前收到通知，以避免支付延遲取消費。
To cancel without penalty fee:
* Hotels: 9 days prior arrival, no charge, except:
- Iorana: 32 days prior arrival during low season and During high season to be confirmed
- Altiplanico Rapa Nui:  32 days prior arrival, no charge
* Land services: 9 days prior arrival.
* For special dates, you will be informed at the time of confirmation.
* You must be informed before the deadline indicated above (working days) in order to avoid the late cancellation fee.
* 本產品費用爲打包價格，平臺在接到訂單後，已向供應商預訂全部產品、項目或服務，如您無法參加其中部分項目、行程或已含的各項服務，則視爲自動放棄，不退還任何費用。

* 本產品採用散客拼團模式，由地接社提供接待服務。爲方便出團操作，地接社可能在途中將遊客從原車換到另一輛車並指派不同導遊和司機提供服務，但服務內容與標準與合同相符。

• 節假日期間（1 月 1 日、5 月 1 日、9 月 18 和 19 日以及 12 月 25 日），陸地服務私人服務需收取 100% 的附加費，長途客車（SIB）需收取 100% 的附加費，並且將在下午（或中午開始）運營。
• 價格需在節假日和長週末（復活節、9 月 18 日國定假日、聖誕節和新年前夜等）以及 Tapaty 派對期間（2 月 10 日和 18 日左右）確認。
• 行程可能會根據航班時刻表、氣候條件或爲了提供更好的服務而更改。
• 復活節島由考古和文化遺址組成，這些遺址受到保護。禁止進入禁區。自 2018 年以來，Mau Henua 土著社區管理着拉帕努伊公園，控制了他們的祖傳領土，限制了每天進入公園的人數。
• 公園內負責任探索的規定：
  - 每位遊客必須購買門票，並由當地導遊陪同參觀。僅允許在 Tahai 區和 Anakena 海灘進行自助參觀。
  - 尊重考古遺蹟，留在授權的路徑上。
  - 尊重標誌及其限制。禁止進入禁區。
  - 請勿觸摸，僅可在允許的距離內觀察。
  - 不要採集本地物種（沙子、石頭、貝殼或珊瑚等），爲保護環境做出貢獻。
  - 自行車只能在道路上行駛。
  - 禁止塗鴉或劃痕、攜帶寵物、飲酒、吸菸、生火、露營和使用無人機。
  - 未經事先授權，不得拍攝用於商業用途的影片或照片。
• 復活節島入境法：
  - 新法律規定外國人（非拉帕努伊人）進入該島的權利，必須事先在 SERNATUR（國家旅遊服務機構）註冊的酒店或機構預訂住宿（最少 1 晚/最多 30 晚）。
  - 所有訪問該島的乘客必須在旅行前至少 48 小時在線填寫唯一入境表 (FUI)，註明他們將入住的酒店和 Sernatur 註冊號碼。然後，您將通過郵件收到確認信息，您必須在機場的調查警察局 (PDI) 出示該確認信息。此流程是按人頭辦理的，無需打印表格，您可以在手機上出示，並出示您的入境和出境票。請記住，未填寫表格的乘客將無法登船。
  - 欲瞭解更多信息，請查看前往復活節島的旅遊信息。
• 國家公園門票（支付門票）：
  - 要進入由拉帕努伊土著社區管理和保護的地方，遊客必須提前購買門票，以確保在參觀公園當天進入。
  - 預訂確認後，您將在付款時註冊的電子郵箱中收到門票，您必須下載該門票並在門禁處與護照一起出示。
  - 請記住，門票銷售視供應情況而定，根據每天授權的入場配額，並且在入場日期的前後 5 天內有效，超過該期限則無法使用。
  - 允許在參觀前 48 小時內更改日期。
  - 門票不可轉讓，只能在所選日期在指定地點使用
• 我們僅充當產品延伸服務公司的中介。我們不對火車、公共汽車、輪船或任何交通服務以及乘客使用的酒店承擔任何責任；我們也不爲任何行爲、錯誤或遺漏，或由與供應商相關的車輛或人員造成的任何損害負責。如有額外費用，將由乘客承擔。
• 我們遵守智利標準 (NCh3067:2013) 中的規定，防止任何形式的人類剝削，尤其是性剝削，尤其是當這種剝削可能影響兒童時。因此，我們不與提供上述產品的公司合作，如果在旅行期間發生任何此類情況，我們要求您通知我們。
• 我們致力於國家旅遊業的正確發展和所有居民的福祉，此外，我們是一家對社會負責的公司，我們確保我們的運營對我們運營所在地區的文化和環境產生積極影響。我們在運營過程中保護員工、供應商和乘客的健康和安全。
• 我們的可持續發展政策基於四大基本支柱，這些支柱使我們能夠創建直接惠及我們的土地、野生動物和當地社區的旅行計劃和體驗，同時提高人們對我們國家當地文化、動植物的認識。
• 我們通過做出有助於保護自然以及我們國家和國際遺產的決策來促進環境保護；此外，我們通過犯罪預防模式和道德準則優先考慮我們的供應商並向他們提供可持續政策，我們促進合作者的專業成長，不分性別、宗教、種族或政治意識形態，並在服務、質量、護理和維護自然環境方面提供長期培訓，我們支持當地社區保護他們的傳統和文化特徵，例如在聖佩德羅德阿塔卡馬，我們支持各種土著人民提供的服務。

• During holidays (Jan 01, May 01, Sep 18 y 19 and Dec 25), land services have a 100% surcharge in private services & 100% by coach (SIB), and they will operate in the afternoon (or from noon).
• Rates are subject to confirmation during holidays and long weekends (Easter, National Holidays Sep/18, Christmas and New Year's Eve, etc) and during the Tapaty party (Feb 10/18 app.).
• Itinerary could be changed according to flight schedules, climate conditions, or in order to provide a better service.
• Easter Island is composed by archaeological and cultural sites, which are under conservation protection. Access is forbidden to restricted areas. Since 2018, the Mau Henua indigenous community has managed the Rapa-Nui parks, achieving control of their ancestral territory, restricting daily visits to their parks.
• Regulations within the park for responsible exploration:
  - Every visitor must buy an entrance ticket and visit with a local guide. Self-guided visits are only allowed in the Tahai sector and Anakena beach.
  - Respect the archaeological remains by staying on the authorized trails.
  - Respect the signs and their restrictions. Entry to restricted areas is not allowed.
  - Do not touch, just observe from the permitted distance.
  - Refrain from collecting native species (sand, stones, shells or corals, etc.) and contribute to the care of the environment.
  - Bicycles can only circulate on roads.
  - It is not allowed to make graffiti or scratches, bring pets, drink liquor, smoke, make fires, camp, and use drones.
  - It is not allowed to Film or take photographs for commercial use without prior authorization.
• Easter Island entry law:
  - The new law regulates the right of entry to the island to foreigners (not Rapa-Nui people), allowed only with previously booked accommodation (minimum 1 night / maximum 30) in a hotel or establishment registered by SERNATUR (National Tourism service).
  - All passengers visiting the island must fill out the Unique Entry Form (FUI) online, at least 48 hours prior to  the trip indicating the hotel where they will be staying and their Sernatur registration number. Then, you will receive your confirmation by mail which you must present at the Investigation Police Department (PDI) at the airport. The procedure is per person and it is not necessary to print the form, you can show it on your cell phone, in addition to presenting your entry and exit ticket. Remember, passengers who do not fill out the form will not be embarked.
  - For more information, please check the Travel to Easter Island Information.
• Entrance fee to National parks (payment of tickets):
  - To access the places managed and protected by thec indigenous community of Rapa-Nui, visitors must previously purchase their ticket to ensure entry on the day of their visit at the park.
  - Once the booking is confirmed, you will receive the ticket in your email registered in the payment, which you must download to be presented along with your passport at access control.
  - Remember that ticket sales are subject to availability, according to the authorized entry quotas per day and are valid for 5 days before and 5 days after the date indicated as entry, after that period it cannot be used.  
  - Change of date allowed up to 48 hours before your visit.
  - Tickets are non-transferable, to be used in the place and on the selected day
• We act only as intermediaries of the companies whose products extend the services. We do not assume any responsibility for train, bus, ship or any transportation service, and the hotels used by passengers; We are also not responsible for any act, mistake or omission, or for any damages caused by vehicles or people related to the suppliers. Additional expenses, if any, will be on passenger account.
• We adhere to what is established in the Chilean Standard (NCh3067:2013), regarding the prevention of human beings exploitation, in any form, especially sexual, and in particular when it may affect children. Therefore, we do not work with companies that offer products related to the above, and we ask you inform us if any of this happens during the trip.
• We are committed to the correct tourism development of the country and the well-being of all its inhabitants, in addition, we are a socially responsible company and we make sure that our operations have a positive impact on the culture and environment of the areas in which we operate. we operate, protecting the health and safety of our staff, suppliers and passengers.
• Our sustainability policy is based on four fundamental pillars that allow us to create travel programs and experiences that directly benefit our land, wildlife and local communities, in addition to raising awareness of the local culture, flora and fauna of our country.
• We promote the preservation of the environment by making decisions that contribute to the conservation of nature and our national and international heritage; in addition, we prioritize and give visibility to our suppliers with sustainable policies through our Crime Prevention Model and Our Code of Ethics We promote the professional growth of our collaborators without distinction of gender, religion, ethnicity or political ideology, and with permanent training in issues of service, quality, care and maintenance of our natural environment and we support local communities to preserve their traditions and cultural identity, as is the case of San Pedro de Atacama, where we favor the services offered by the various indigenous peoples.